About D&T Appliance Service
The Inspiration Behind D&T Appliance Service
In 2001, after years of serving customers in Minneapolis as repair technicians, Tom and Dwane realized there were no great options for quality appliance service in Minneapolis.
They envisioned creating a company that valued superior customer experience as its core mission.
This vision led to the founding of D&T Appliance Service.
Early Challenges and Growth
we quickly outgrew our humble beginnings
From 2001 to 2005, D&T Appliance Service operated out of Tom’s home. During these early years, technicians relied on trusty map books to locate customer addresses, navigating through uncharted territories with paper maps and customer-provided directions.
As the business grew, it became clear that a commercial space was necessary to support the expanding operations. In 2005, D&T Appliance Service moved to a business rental space, marking a significant milestone in the company’s journey.
By 2006, the company had acquired its current building, solidifying its presence in the community and providing a stable base for continued growth.
D&T Appliance Service’s journey from a modest home-based operation to a respected community business is a testament to the founders’ vision and the family’s unwavering dedication. As the next generation leads the company forward, they remain committed to upholding the values and standards that have defined their success for over two decades.
A Family-Driven Enterprise
From the beginning, D&T Appliance Service has been a family affair.
Tom’s daughter, Ashley, played a crucial role by designing the company logo while still in high school. When Dwane took an unexpected medical leave, Tom’s son, Nick, stepped in to help Tom keep up with service calls. Dwane’s daughter, Kristina, was the company’s first official employee, managing phone calls during her summer break from college in 2002.
The involvement of family members has been a cornerstone of the company’s operations, emphasizing the collaborative spirit that defines D&T Appliance Service.
Preparing the Next Generation
Tom and Dwane’s foresight in preparing the next generation has been pivotal to the company’s success. Their dedication to mentoring and training has ensured that the company remains in capable hands, with family members taking on key roles and driving the business forward.
Nick Lundin
Operations Manager
Nick brought his expertise in business management to D&T Appliance Service in 2013, after moving back from Arizona.
Initially, he oversaw the service and parts department. After a brief hiatus, Nick returned in 2018 to train as a service technician specializing in refrigeration repair.
His comprehensive understanding of the business and hands-on experience culminated in his promotion to operations manager in 2022, where he now oversees all company functions.
Ashley Lundin
Office Manager
Ashley began her journey with D&T Appliance Service in 2005, initially working part-time while managing warranty service calls.
Her dedication and talent quickly became apparent, and she gradually took on more responsibility.
By 2008, Ashley had advanced to the role of office manager, where she now oversees administrative and financial functions, IT, and human resources.
Amy Felton
Service Manager
Amy joined D&T Appliance Service in 2008 as a customer service representative. Her commitment to the company along with her ability to excel in various roles led to her promotion to parts manager and then service manager.
As the service manager, Amy ensures smooth operations between the office and service teams.
Her leadership and dedication play a key role in upholding the company’s mission of delivering exceptional appliance service.
our company is our technicians
We say it every day.
That’s why the members of our team are chosen for their experience, training, courtesy, efficiency and smiles. We challenge our team to provide the highest quality appliance repair service with the maximum competency available.
With decades of experience among our technicians, there’s virtually no appliance problem we haven’t seen and fixed.
We constantly train our team and keep them up-to-date with the latest in appliance repair industry knowledge. We participate in industry conferences and associations and remain knowledgeable for you.
Carl - Parts Manager
Andrej - Service Technician
Austin- Service Technician
Chad - Service Technician
Jay - Service Technician
Joe - Service Technician
Joe - Service Technician
Justin - Service Technician
Marcus - Service Technician
Ricardo - Service Technician
Travis - Service Technician
Heather - customer service rep
Paul - Customer Service Rep
Robin - Administrative Assistant
Looking for Award-Winning Service? We've Got You Covered.
Through training and associations with leading partners and trade organizations, we are always looking for means to improve the quality of our service.
When deciding which appliance company to hire in Minnesota, make sure you keep in mind our dedication to our customers. With D & T Appliance Service Company, you can be sure we’ll deliver. No matter what type of service, no matter what type of appliance.
Certified Service Center Member
Emphasis on Qulity
A wide variety of associations and trade organizations provide servicer companies like ours with services and programs including ongoing training, conferences on best practices, connections to manufacturers and more.
Through our membership with these organizations, we are better positioned to deliver quality appliance repair service as the industry and your needs evolve. Call us today for an appointment.
Angie's Super Servicer Award-winner
2006-2010 | 2012-2017 | 2019-2020
Angie’s List Super Service Award is a leading national honor, recognizing excellence among service providers and we are proud to be a part of this group of elite services in the appliance repair industry.
Every year, less than 5% of thousands of businesses earn the prestigious Super Service Award which honors excellence among service providers that maintain high standards of superior service and a record of that through voluntary customer acknowledgment and recognition.
We hope that because we make this list, you will feel the confidence you need to choose us for your appliance repair service calls.
United Appliance Servicers Association
Organization Members
The United Appliance Servicers Association provides companies like ours with services and programs including ongoing training, conferences on best practices, connections to manufacturers and more.
Through our membership with the USA, we are better positioned to deliver quality appliance repair service as the industry and your needs evolve. Call us today for an appointment.
Community Involvement
We say it every day.
D&T Appliance Service has always valued community engagement and giving back to the community.
The company proudly sponsors the Driving Fore MS Golf Tournament at Legends Golf Club, a significant part of its tradition of supporting charitable causes.
